Warranty
We're so confident in our IT parts that we offer an unbeatable warranty period.
Free warranty for new and refurbished IT equipment
All our refurbished servers, storage, memory, RAM, routers, switches, adapters and other IT parts and accessories go through a rigorous testing and pre-qualification process before they are sent to you, so all our data center equipment is of the best quality and condition.
We are so confident in the quality of our refurbished IT hardware that every part we sell comes with a free Primetechware warranty as standard.
Warranty information
Warranty against defects
In the United States our goods come with guarantees that cannot be excluded under consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to any other rights you may have, we warrant that the product we supply will be free from defects for the periods set out for each condition below.
| Condition | Description |
|---|---|
| Retail Sealed | Product is unused and factory sealed in the original manufacturer's retail packaging. Comes with the Primetechware warranty as standard, or the manufacturer's warranty, whichever is greater. |
| Open Retail | Product is unused and in the original manufacturer's retail packaging, but the packaging has been opened. Comes with the Primetechware warranty as standard, or the manufacturer's warranty, whichever is greater. |
| Excellent | A refurbished product that looks and operates as good as new, without original packaging, packed in a new brown box. Some part numbers or kits may be assembled from components from different sources and may contain alternative or substitute components. |
| Refurbished | Tested and refurbished to Primetechware standards and operates as good as new, with minor aesthetic markings. Some kits may contain alternative or substitute components. Laptops may have been re-vinyled and/or had a new keyboard installed. |
| Good | A refurbished product that operates as good as new, with aesthetic markings under 30 mm in length. Laptops may have been re-vinyled and/or had a new keyboard installed. Screens may have minimal marks or scratches that are not visible when the product is on. |
| Fair | A tested and refurbished product that operates as good as new, with aesthetic markings under 50 mm in length. Further signs of wear may be visible on laptop palm rests, keyboards and trackpads. Screens may have minimal marks or scratches that are not visible when the product is on. |
What is a defect?
Our warranty applies to any fault, error or defect in the products.
How do I claim?
If you believe a product has a defect, stop using it and contact us in writing with a photo and a description of the defect. If we ask, you must return the defective product with all packaging, parts, accessories, documentation and proof of purchase. Where you return a product as part of a defect claim, we cover the return costs.
What will we do if your claim is successful?
At our own cost we will repair or replace the product (the choice is at our sole discretion). If we cannot repair or replace it, we will offer you a choice of credit, refund or compensation as applicable to the defect.
Damage not covered by our warranty
The warranty does not cover any defect caused by:
- an act or omission, accident or negligence by you or any third party not engaged by us;
- failure to properly maintain your products in accordance with our instructions or guidelines (including any manual or details on our site);
- failure to follow instructions or guidelines (including any manual) provided by us or the manufacturer;
- use of your products otherwise than for any application or use specified by us or the manufacturer;
- continued use of your products (where such use is not reasonable) after a defect becomes apparent or would have become apparent to a reasonably prudent person;
- incorporation or installation of other items into your products;
- failure to notify us of a defect within a reasonable time after you become aware, or ought to have become aware, of it;
- reasonable wear and tear;
- an act of God or force majeure event;
- installation, alteration, repair, replacement, maintenance or other compromise of the products by anyone other than us or the manufacturer;
- cryptocurrency mining;
- wilful damage, or abnormal storage or working conditions;
- any software installed by you or on your behalf, or any file corruption, internet usage, virus or bug that infiltrates or damages the product.
The warranty applies to hardware products only. Batteries supplied with your order carry a 1-year warranty, as batteries are consumable items expected to need replacement over time.
To make a claim, contact support@primetechware.com or call +1 (909) 552-6526.
Brands and Partners
Primetechware® has long-standing business relationships with these brands. Quality remains our priority.
